Online Policies

Online Purchase Refund & Return Policy

Returns are accepted for exchange or refund within 60 days of purchase with receipt. Online returns can either be dropped off at the store during our curbside pickup hours (please see homepage for most current updates) or returned when we fully reopen. Defective merchandise must be returned within 10 days with receipt. Please contact Urban Indigo if you have received defective merchandise. Returns without a receipt are subject to a 20% restocking fee. All holiday items and sale items are final sales and cannot be returned or exchanged. Jewelry that has been damaged during normal wear within 90 calendar days may be exchanged or repaired if accompanied by receipt. We will not repair, replace, or substitute any goods that have been subject to an accident, abnormal wear and tear, abuse, modification, attempted repair, negligence, or misuse.

Terms of Service

This site and its original content, features, and functionality are owned by Urban Indigo and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Errors, Inaccuracies, and Omissions

Information on our Sites may contain typographical errors, inaccuracies, or omissions that relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).

Insider Cards

We cannot redeem full Insider Cards for online purchases. However we will include a physical stamp card within your bag for the stamps earned from your online purchase, to be used again when we reopen. 

Gift Cards

At this time we do not offer gift cards for online purchases, or in-store gift cards to be purchased online. We're sorry for any inconvenience. If you would like to purchase an in-store gift card for future use, please reach us using the Contact page.

Gift Wrap

Let us know during check out if you would like any items complimentary gift wrapped.